Return & Exchange

Return & Exchange Policy

Customer Satisfaction is Our Priority

At Vapestudio.pk, we work hard to ensure you receive only fresh, authentic, and sealed vape juice products. However, if something isn’t right with your order, we’re here to help.

Please read our return and exchange policy carefully before placing your order.

🔁 Returns – What’s Allowed?

Due to the nature of our products (sealed consumables), we only accept returns if:

• You received the wrong item

• The product was damaged or leaked during shipping

• The item is expired upon arrival

To be eligible for a return:

• You must report the issue within 24 hours of receiving the product

• The item must be unused, unopened, and in original packaging

• You must provide clear pictures or video proof of the issue

🔄 Exchange Policy

If you received the wrong product or a damaged item, we’ll gladly offer an exchange or store credit.

We do not exchange products based on personal taste preferences. Please review flavor descriptions carefully before ordering.

🚚 Return Shipping

• If the mistake is on our end (wrong or damaged item), we will cover the return shipping cost.

• If you’re returning for any other reason, return shipping is the customer’s responsibility.

📦 How to Request a Return or Exchange

To initiate a return or exchange:

1. Email us at vapestudio.pk@gmail.com within 24 hours of delivery

2. Include your Order Number and issue details

3. Attach photos or videos showing the problem clearly

4. Wait for our support team to respond within 1–2 business days

Once approved, we’ll arrange a pickup or guide you on how to send the item back.

❗Non-Returnable Items

For health and safety reasons, we do not accept returns or exchanges on:

• Opened or used vape juice bottles

• Items without original packaging

• Sale or promotional items

• Products reported after 24 hours of delivery

✅ Our Promise

We aim to build a trustworthy and satisfying experience for every vaper in Pakistan. If we ever fall short, we’ll do our best to make it right.

🕐 Processing Time

Refunds, store credit, or exchanges are processed within 3–5 business days after we receive and verify the returned product.

Still Have Questions?

📧 vapestudio.pk@gmail.com
📞 +92 302 143 7102